A Conversation for How to Successfully Complain to a Call Centre
Calming the Customer
Gadget Started conversation Dec 28, 2005
I've been involved in complaints to call centres where I was, with good reason, extremely angry [for instance, my bank sent my personal bank statement to my ex husband!] and when I asked to speak to a supervisor I was put on hold with calming classical music!
I immediately knew what they were doing but it made me smile and actually did change my demeanour by the time I spoke to the supervisor.
Calming the Customer
Ferrettbadger. The Renegade Master Posted Dec 28, 2005
My advice though is that even when you have very just cause to be angry, acting angry to a call centre operator is very unlikely to get you what you want.
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Calming the Customer
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