Journal Entries
Being alone
Posted Dec 21, 2001
Loneliness is only the absence of other people.
You are alone because you choose to be alone.
Those people across the road having a great party are only projecting their loneliness on to other people. Spare a thought for the emptiness in their lives as you curl up snugly with a mug of fennel tea.
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Latest reply: Dec 21, 2001
Newly sprung TLs and managers
Posted Dec 14, 2001
Is there anything that is more despicable than a newly sprung TL who is trying to impress the management? Sticking frantically to the book, and presumably leaving their good sense behind.
Yes, stats are important, so that sponsors know what they're paying for, but sometimes it breaks down, because of lack of good sense. Cases that can not be logged as closed, until they're actually closed. Maybe you give the customer a couple of days to check if the solution works, and if it doesn't, he can call back with the same reference number. Cases like that doesn't show up on the stats until you've actually closed the case, which doesn't mean you haven't done anything.
The reason for this rant is that I was called to my TL this morning, and she "commented" on me only registering two cases yesterday, when the others had six or seven cases each. The reason for that was that I didn't get hold of the customer, which makes it impossible to close the call, and therefor register it into the database. I was also backup for another part of the team, dealing with another type of work, and those cases doesn't get logged into the same database either, and therefor she presumed that I hadn't done anything all day yesterday, and wanted to know why I hadn't registered more cases...
Newly prung TLs and managers. Trying to suck up to the higher management by picking on the grunts. Is there anything more despicable?
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Latest reply: Dec 14, 2001
Simple Pleasures
Posted Dec 11, 2001
Get pleasures out of the little things in life.
Stand on an ant.
(Disclaimer: No malice intended against ants)
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Latest reply: Dec 11, 2001
Question
Posted Dec 7, 2001
Q: What do I do if the CEO treats me with contempt?
A: Smile.
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Latest reply: Dec 7, 2001
Emptiness
Posted Nov 29, 2001
Let emptiness be your friend.
Empty your mind.
Empty your bank account.
Empty a bottle.
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Latest reply: Nov 29, 2001
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Ku'Reshtin (Bring the beat back!)
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