h2g2 The Hitchhiker's Guide to the Galaxy: Earth Edition

Is there anything that is more despicable than a newly sprung TL who is trying to impress the management? Sticking frantically to the book, and presumably leaving their good sense behind.
Yes, stats are important, so that sponsors know what they're paying for, but sometimes it breaks down, because of lack of good sense. Cases that can not be logged as closed, until they're actually closed. Maybe you give the customer a couple of days to check if the solution works, and if it doesn't, he can call back with the same reference number. Cases like that doesn't show up on the stats until you've actually closed the case, which doesn't mean you haven't done anything.

The reason for this rant is that I was called to my TL this morning, and she "commented" on me only registering two cases yesterday, when the others had six or seven cases each. The reason for that was that I didn't get hold of the customer, which makes it impossible to close the call, and therefor register it into the database. I was also backup for another part of the team, dealing with another type of work, and those cases doesn't get logged into the same database either, and therefor she presumed that I hadn't done anything all day yesterday, and wanted to know why I hadn't registered more cases...

Newly prung TLs and managers. Trying to suck up to the higher management by picking on the grunts. Is there anything more despicable?