h2g2 The Hitchhiker's Guide to the Galaxy: Earth Edition

The cooling off period for my Toucan broadband has passed and only now am I hearing that they are one of the worst ISPs there are. The unlimited broadband isn't unlimited if you use more than 2Gb in a week they'll slap you down to less than a decent dial-up speed, that if you're egtting faster than dial-up for on your 2Mb service.

BT on the face of it looked like alot of money for a limited and infleible service but at least they known to provide a service.

I know the modem hasn't arrived yet, but I just know that I've fecked-up again.

Yech- sounds like a raw deal. But from what I'm reading from you, service may stink, but at least it's consistent.

You're human. It happens to all of us at one point or another- it's the reason why my best friend can't sell her house for 10 years. Remember to read the fine print on the loan application.

The bright side is that it's a limited contract, not a multi-year committment. It's better than 56 K. And with the 2 MB, you'll have plenty of time to look for a better company.

Does cooling off mean you can't get out of the deal? Hope you can cancel.

Trial periods are always that little bit too short to be useful!

It's my own fault, didn't expend enough effort looking for reviews by their service users. Like I say the broadband modem hasn't arrived yet, and there is a chance that the testaments I've seen are reflective of the service I'm going to get... But.
I know how my luck runs in these things.

The cooling off period has expired I'm now locked into a 12 month contract. There's slim chance - I guess - if they really mess me about, that they're might in breach of their side of the contract with regards to the service they say they'll give and what I get. And then I could get out if it that way. It's probably a case of waiting out the 12 months and switching to AOL or BT.

But if the modem hasn't arrived, you should at least have the cool off period start when it has arrived? Perhaps that could be argued. I don't know. There must be some way out.

It's 7 *working days* that I had, that means I could have canceled yesterday! Christ I'm so effing dumb! So incredibly stupid!

Sorry, but that is funny!

Not for me.

For what it's worth, these companies are all geared to catch people out, distract their focus, etc. This doesn't make you an idiot.

Also for what it's worth, Gothly was saying last night that these broadband services are all much of a muchness, and it's only the preliminary offers that vary.

If you decide to give up on them anyway, would you be required to pay the whole year's worth, or is it just that you won't get your money back on what you've paid so far?

Well under the law I can cancel my direct debit at any time. But as I understand it I'm still obligated by the contract I have with Toucan to pay them £16.99 a month for a period of 12 months.
If they have broken their obligations to me then I could get out that contract but it will take some looking into to... I'm not a lawyer.

It is possible that my experience with these guys won't be as awful as seems to have been for many others, but like I say I'm not optimistic about that.

I suppose the people most likely to be vocal about the service are those who are dissatisfied with it, since that's usually how things go. Thus there may be plenty of people who've had a perfectly acceptable experience of using it.

Advertised as 2Mbps. Is in fact 0.72 Mbps. I've downloaded quite abit of bytes today, hope they don't narrow my bandwidth in response. Still a fair amount faster than what I used get with my 28.8Kbps modem. So I'm not going andandjust yet.

Anyone got gMail?

That information is between me and my sexual partner.

!!!

This is silly! I can't stop laughing!

They haven't emailed to say so but my speed seems to have restricted.

Hope it picks up again soon.