h2g2 The Hitchhiker's Guide to the Galaxy: Earth Edition

If my call is so bloody important to you as you keep telling me, why dont you fluffing well answer it n stop torturing m with shitty music n messages about how important i am 1

I sympathise. Many hours om Friday spent listening to 'There's Something In The Air' courtesy of TalkTalk. I liked that song until Friday.

i doubt what ive been listening to even counts as a tune

n i have to call again the morning cos i gave up

Oh poo: Miami Vice is on ITV4. This isn't usually that interesting but, 34 minutes into it, I channel opped to it and find Frank Zappa playing a baddie! Grr. Somebody could have mentioned it!

Sorry for the aside, I had to vent.

ive got no telly channels! thats why i was trying to call the goits

I hate those 'comfort' messages that you get while on hold. By about the fourteenth assurance that my call is important and will be answered in 3 minutes time, I usually start shouting abuse. I know they can't hear me, but it makes me feel better.

maybe they amuse themselves by leaving us on old n listening in to us getting cross!

Are you talking about men or call centres now?

'Thank you for calling Arse and Tit PLC, unfortunatley all our support staff are busy at the moment on other calls, but please hold and your call will be answered as soon as possible, your call is important to us'

'Calls may be recorded, transcribed into Klingon or written in clay tablets for training or monitoring reasons'

I politly ask for an address as i have to send them some sort of written information, and then once i get it, forward all my "junk mail" to them, remember thats what Call Centers need, Junk Mail and losts of it

brilliant

Hmm.

I like call centres. They're an efficient, cost-effective way of bringing you services that previously cost you a lot of money, and the companies that provide them do so more cheaply than their competitors who staff old-fashioned "buildings" with people on the off-chance that they might pop in to buy/sell/have customer service of some kind.

Believe it or not, the companies that operate call centres put a lot of time and effort into planning the resources required to handle the call volumes they expect. Occasionally, the service that the company offers goes wrong, and then everyone wants to talk to them about it. It's difficult to plan for such things (when did you last plan for something to go wrong?) but they also have contingency plans to bring in extra staff to answer additional call volumes if their assessment of the scale of the problem warrants it. Do you really think that their objective in life is to p!ss off their customers? Customers can always go elsewhere, and often do, based on their assessment of service.

Now, the person who answers the call when something does go wrong is having to deal with lots of people with similar problems, most of who are angry, frustrated, sometimes abusive. Why not cut them some slack?

RF

no


call centres are the work of the devil!

If Call Centers are SooooOOOoOOoOo wonderful Why don't they use a free phone numbers...............so it don't cost you an arm and a leg and some of your family members personal bits too. Also why have them operated by Sub Contractors....... can be inflitrated by Criminals.....

RJR


and yes spawn of the devil are your call centers

i got through n hopefully got my prob sorted in the end

I hope you were nice to the person on the phone!

RF

I always am unless they give me real reason not to be