h2g2 The Hitchhiker's Guide to the Galaxy: Earth Edition

We've always tried to encourage users to direct any queries to the h2g2 central email addresses, but from today we are no longer able to reply to emails sent to our personal email addresses.

Therefore, all emails should be addressed to one of the general addresses:

h2g2.Feedback
h2g2.Support
h2g2.Editorial

...all of which have the suffix AT bbc DOT co DOT uk.

This not only means that messages can be seen by all staff (which means they will always be seen as soon as possible) but also that our personal inboxes are not open to spamming campaigns.

We thank you for your co-operation.

As a rough guideline, the email accounts are used as follows:

h2g2.Feedback - moderation issues

h2g2.Support - technical issues, such as account transferral and login problems

h2g2.Editorial - matters pertaining to Edited Entries.

Please also note: Complaints should always go via the complaints system (the link at the bottom of entries or the complaints button on postings). We cannot guarantee a reply to emails that try to bypass the Moderation system.

Most editorial feedback is handled on-site so the 'h2g2.editorial' address should only really be used for comments that might be too sensitive for a public forum.