h2g2 The Hitchhiker's Guide to the Galaxy: Earth Edition

Very dear Lil et famille,

We are thinking of you all so much.

Much affection

AlsoRan83
Christiane and Keith
Friday 27th April 2012 9.02

Dear Lil - my heartfelt sympathy for all this.

Might I recommend, if you get a couple of free hours, that you go and see the Exotic Marigold Hotel film. Judi Dench has exactly this sort of problem and goes and sorts out a bunch of young Indians who work in a call centre. And the film itself is very uplifting. Lots of - lots of .

hi lil

virginmedia as gone into meltdown, im to lose the active emails on the 30th may after all these years.

hope you can sort the virgin ones, some i get on the phone i cant even understand what they say, i ring off and hope the next one is speaking so i can understand them, jim

very dear lil, i have sent you an email but it seems not to have been delivered.

as i have said in my previous email, keith and I are thinking off you with much affection.

I hope that all goes well at the service for you late, lamented father- in - law.

with much

AlsoRan83
Christiane and Keith
Monday 30th April, 2012 14:34 GMT

Dearest Christiane,

Sadly I haven't received any email from you for quite some time, but please don't worry yourself about it

Thank you very much for your lovely message, and please thank Keith for me, too

It's good to see you back in h2g2.


love as always,


lil xxx

TC,

I've heard a lot about that film, and will look out for it

Thank you!


lil xx

Jimcracker,

I managed to sort things out with virgin and there will be a small refund from the previous bill. We would prefer to have Don with us, but at least we are not being charged an extra months payment.

lil x

Quote....."I managed to sort things out with virgin"

Aye! Jim, I am pleased for you, as we are still trying to get things sorted out with Virgin Media.

We have recently returned to them for all Three services, as it was going to work out cheaper for us, by around £18 a month.

That along with the large increase in Internet speed that we were promised. Which in fact didn't actually happen?

The change over didn't go to plan either, which even meant we lost our old phone number, along with other problems, which left us without a phone for a couple of days, and no Internet for four days

Smudger.

hi lil ive had no emails since last friday, im getting the new tivo sometime before 20th jim

I've been a mostly satisfied virgin media customer since 2001, way back when it was Birmingham Cable.

I feel left out...

I've no complaints with them and I believe the majority of VM customers are happy enough.

However when VM get it wrong they tend to do it big time particularly in billing and possible over subscription of broadband in certain areas.Overseas call centres have also annoyed customers.My tip is to phone CS as near to 8am as possible so as to get an ONshore operator.

All has been sorted out nicely

On shore operators can be reached between 8am and noon


lil x

Ive discovered today that its not our Internet connection that's the problem, as we get the full 60Mbs at the desk top computer, where the Internet gets to first.

Its this new "Super-hub" they give you, the router part of it is the problem, it cant even send the signal outwith the room you are in

Smudger.

hi ive a tivo, my old book gave out on digi. still problem getting hd, no input on the rented tv ggrr, will have to sort it with rental company. just getting details for youtube to activate my account to tivo.

i beat you by years for boxes, i was a custermer from year one came to h2g2 in 2002 when ld went kaput. jim.