A Conversation for h2g2 Feedback - Bug Reports

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Post 1

Aries (ACE)

I don't know if this affects everyone or just me but every morning at about 00:30 (GMT) I am logged out of h2g2. When I try to log back in, I am presented with the following error message:

[ Can't open /home/system/www//includes/singlesignon.site: Connection refused ] [ Can't open /home/system/www//includes/singlesignon.section: No such file or directory ]

and a message saying that the BBC site is experiencing problems and to come back later.

I find this problem usually resolves itself at about 00:45 but it is annoying if it happens when I'm writing a reply.

I have checked everything on my end and my connection to the internet is fine. I noticed another, similar bug was reported a few weeks back but it appears to be at a different time. Apologies if this is just another effect of the same bug.

Thanks! smiley - ok


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Post 2

GreyDesk

Don't worry, it's everyone who gets hit at half-past midnight. This is the time in the day that the Beeb has decided to back-up their SSO database. Everything is down for 20 minutes or so, and then it comes back in perfect working order smiley - ok


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Post 3

SEF

Plus there is/was an extra long outage on Sunday nights.


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Post 4

Jim Lynn

It's caused by the backups of the SSO database happening at that time every night. They are supposed to be moving to once a week, but this hasn't happened yet.


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Post 5

Aries (ACE)

OK, thanks for that.


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