A Conversation for h2g2 FAQ: Your Personal Preferences
"Your email address could not be changed because you have entered the wrong original password."
Robert Started conversation Jul 19, 2002
When trying to change my e-mail address on the 'Preferences' page, it displays the error 'Your email address could not be changed because you have entered the wrong original password.'. The same happens when I try to change my password.
The password that I enter is correct. I am able to login to h2g2 and myBBC with that password.
Can anyone help?
Robert
"Your email address could not be changed because you have entered the wrong original password."
Abi Posted Jul 19, 2002
Hmmm. Passwords are case-sensitive so if you originally entered an upper case letter you should always do it that way.
Could that be the problem?
"Your email address could not be changed because you have entered the wrong original password."
Robert Posted Jul 20, 2002
Nope. I do all of my passwords in lower-case anywaym and I've tried both cases. As I've said, I can login successfully.
"Your email address could not be changed because you have entered the wrong original password."
Robert Posted Jul 26, 2002
...?
"Your email address could not be changed because you have entered the wrong original password."
Abi Posted Aug 1, 2002
Sorry, Robert - I didn't mean to abandon you. Sometimes conversations get hidden by more popular ones and I fail to find them when I search back through the recent postings list.
I have to say that this has got me stumped - I think I am going to have to talk to someone technical about this.
"Your email address could not be changed because you have entered the wrong original password."
Robert Posted Aug 1, 2002
I know, I checked on your U-space a few days ago, hence the '...?' posting to push it back up your conv. list. Must have got pulled back down again 
.
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"Your email address could not be changed because you have entered the wrong original password."
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