h2g2 The Hitchhiker's Guide to the Galaxy: Earth Edition

Got word from the owner at work that our prices were going up....tomorrow!!! No one knew, except for the managers; they didn't tell anyone. So I had to spend 2 hrs on a very busy day noting the appropriate charges in each request for service through the end of October. Mind-numbing. This is the kind of thing that they should have sent a memo about a week ago or something. Our service charge is going up from $32.50 to $49.50. A big jump, but since fuel prices are what they are (yes, I'm a whiny American), we have to increase prices. Plus we're figuring that this will cut out a few of the people that are just browsing through the phone book, picking out names. We have way too much business (the boss obviously doesn't think so though). We took more calls than we could possibly do, but because of the ridiculous "same day service guarantee" we had to keep on taking them until noon.