This is a Journal entry by Atlantic_Cable
Hydro Eclectic
Atlantic_Cable Started conversation Mar 10, 2003
The level of diagnostic questioning by some companies really astounds me. With only a few questions, they can determine that very desirable deduction; "It's someone else's problem!"
A customer called saying an overhead line had been brought down and was lying across her lawn and her neighbour's garden.
This customer had at first thought it was an electricity line and had called the Hydro board.
Their line of questioning was:
Hydro: "Is the line sparking?"
Customer: "No."
Hydro: "It's BT's."
The customer then called through to BT to report it.
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Hydro Eclectic
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