h2g2 The Hitchhiker's Guide to the Galaxy: Earth Edition

Last year we were coming up for renewal on something in the company I work for and I knew a friend who runs a part time business could offer it cheaper which my company was very pleased with.

Generally up till recently it's gone ok, they've provided the service and we've paid the bills.

But recently we've been trying to set up and extra service with them which has generally been ok but my Chairman (who is know for throwing his toys around) has got involved and suddenly I'm getting tonnes of pressure and questions "who are these people? How do you know them? Why won't they call" (they specifically don't do phone support but always answer emails promptly so it's not a problem)

I'm left stuck in the middle feeling very afraid for myself.