h2g2 The Hitchhiker's Guide to the Galaxy: Earth Edition

Finally, I received a reply from the BBC in answer to my call for help. This is, apparently, what you can expect if you can't get into h2g2. First of all, it's very difficult to find any way to contact h2g2 if not already signed in. So having clicked on the 'help' option on the error page that sign in initially directed you to and been directed to 'frequently asked questions' and a dozen other alternatives, and failed to find any way to actually contact anyone by reading the first 3 dozen or so pages, you sooner or later find a 'contact us' option that actually allows a message to be sent. This is the reply I eventually received:

"Dear Miss Bobley//Thank you for your e-mail.//I understand you are experiencing problems signing into the h2g2 website.//Therefore, I have forwarded your comments directly to the website owner, although a response cannot be guaranteed.//Please be assured that your comments have been made available to senior BBC management as well as the website owners.//Thank you once again for contacting the BBC with your concerns."

If there's an easier way to get through to h2g2 when not signed in, I wish someone would tell me what it is. I found my own way in eventually, by unblocking BBC cookies. If I were more computer literate I'd be kicking myself for making what must seem such an elementary mistake. There must be quite a lot of people like me though, who don't know enough to keep themselves out of this sort of trouble and need a bit of help occasionally. It used to be easy to get that help from h2g2.