h2g2 The Hitchhiker's Guide to the Galaxy: Earth Edition

An interesting reply...

The problem that occurs when you're rude in a letter of complaint, is that your letter tends to get filed in the bin. In my opinion, the first and last paragraphs are well out of order as they're currently constructed.

I know they're cheeky but it goes right over their heads. I've had plenty of practice with Scotrail

I like the inverted commas around the word 'coffee'.

The stuff you get out of that shop on Platform 4 isn't even chicory

When they reply with some sort of pish disclaimer (and they will) then get the big guns out. 'THE PASSENGER'S CHARTER'
They crap themselves when people start quoting from that.
If you haven't picked up a copy then it is probably online somewhere.

I agree with GD that patronising them generally works better and is sooooo much more annoying! - (I used it all the time at work with stuck up people that didn't show me the respect that someone in my position deserved!) but that can be your next line of attack

Now you have a choice - play email pingpong with them and beat them at the game through cleverley fighting points they can't defend, or take the next offer.

Depends how bothered you can be. However the joy in getting one over on them is worth it.

I had a delay once from Edinburgh to Grimsby. Me and Autist were on the same trains. I complained and got a voucher - he did and received nothing.

It is all in the game...

My next trick is the Passenger's Charter but I feel that as a veteran complainer when you start getting sarky instead of being outright rude they take more notice of you and don't give you the standard guff they cut and paste into emails. I'm prepared to keep this one going

Good for you!

Always ready to help out with sarky, patronising and irritating and annoying comments. I was born with a natural ability for them - in fact it is a vocation

Mort
*knew she should have gone into politics*

Sorry DD