h2g2 The Hitchhiker's Guide to the Galaxy: Earth Edition

I had an update come through last night so I okayed it.

I load Itunes this morning and ALL my music is gone and ALL my Playlists.

WTF? Has this happened to anyone else?

Apparently not.


http://discussions.apple.com/thread.jspa?threadID=2646136&tstart=0


.... ....



http://tiny.cc/4FS

Not yet apparently. Last thing I did before leaving the house earlier was to download this update. Why am I not looking forward to having a look when I get back

I had a rather perverse reaction to Clive's post. I thought 'Oooh, better download the update and see what happens'. It didn't cause any problems. Sorry Clive.

If you look under user/Music/iTunes/Previous iTunes Libraries there should be a crop of library back-ups (unless it's deleted those as well). I don't know whether they can be used? Try dragging the most recent into the iTunes folder and see what happens?

Tried that. Nothing happened.

Well my main Mac has downloaded it. Not checked yet, but this Macbook I'm using now it studiously not going to be updated until I do check it...
(plus I'm not connecting my iphone to it either until I know it's OK)

Nope, it's OK, thankfully.

You have my sympathies though. I'm sure they'll sort it pretty quick...

Hi Clive

Just been to the Apple iTunes download page here - http://www.apple.com/itunes/download/ . Also saw your post on the Discussions forum.

Are you still running OS 10.4.10 because Apple says that you need 10.5 or later: -
Macintosh Software
Mac OS X version 10.5 or later
QuickTime 7.6 or later
Support for HE-AAC requires QuickTime 7.6.4 or later
Safari 4.0.3 or later
200MB of available disk space

t.

10.5.8

Search through the Music/iTunes folders in your home folder and see if you can find any music.
If you can then worse case scenario you can create a new iTunes Library and reimport the music.
If you can't then it may be gone forever. The update itself does not touch anything in your home folder, and unlike the recent iPhoto update (and previous iTunes updates) it does not appear to upgrade your library the first time you launch iTunes following the update. So I can't imagine would could have caused this. If your music is on an iPod/iPhone/iPad then you can upload it back to your computer using a utility like Senuti.

HTH

>>If you can then worse case scenario you can create a new iTunes Library and reimport the music. If you can't then it may be gone forever.<<


Oh the music files are all still there - but my library of play lists has gone.

This is annoying for instance, when the Usual Suspects album the song tracks aren't in chronological order as in the film and I spent some considerable effort re-arranging them in a play-list - now deleted thanks to the monkeys at apple - so they'd play in the correct order. That's just irritating, what's really annoying is the playlist I've had since university over 100 tracks from my movie scores collection which was in an order that I'd amalgamated over years. I think I can just about remember what goes where, so re-importing the music is only the minor grumble it's the hours and hours and hours I'm going to have to put in to correct their mistake.

Not for the first time I am incredibly p-off at something which isn't my fault but now becomes my responsibility to fix.

This after Itunes knackered my ipod (see Percy the devils farts in my face one more) so ordinarily I would just look there and re-order the playlists that way, but it's currently sat idle, empty and unloved as it crashes every single time due the factory reset cycle it can't seem to break out of.

I am - to be plain - not impressed.

I don't suppose you have been using Time Machine to backup your computer?

No. No external hardrive. That was all set for this Christmas.

Further to my earlier post about dragging the most recent Previous Library into the iTunes folder, have you tried doing that and renaming the file as "iTunes Library".

Further to that, I recently put my itunes library into Dropbox and I had to get itunes to recognise the new location.
You can press 'alt' when you open itunes and it will ask you to choose a library or create a new one.
Dunno if that's useful but you never know...

Orcus - thank you - you are a STAR

That worked!

It re-uploaded the library archives when it wouldn't do so when Itunes was already running.

I've got back my playlists - THANK YOU!

You are most welcome.