A Conversation for Technical Feedback

Cannot write an entry

Post 1

maewills

Just tried to submit my first entry and keep getting the "oopps" page. It reads>>>
Unable to find your page

Oh dear.
Sorry about this.
This isn't at all what's supposed to happen.
This is exactly the sort of thing that can cause stress and anxiety.
Those are not good things.

Have a look at this calming image that we've chosen just for occassions such as this. Hopefully it will help keep you calm while we look into the problem.

Not sure if there is a temp problem or if I am doing something wrong. Please help.


Cannot write an entry

Post 2

Lanzababy - Guide Editor

hello maewills

Welcome to h2g2. I am not sure what is causing this problem. Do you see the text that you wish to save in the writing pane? Does it not 'save' when you click on save? Is that where you get directed to our Oops page?

Or maybe you're having a problem when you try to 'preview'.

We'll do our best to help.

In the meantime, one of our ACEs will be dropping by to your personal space to give you an official welcome to h2g2. She is your guide to settling into h2g2 and will answer any general questions you may have.

Lanzababy - h2g2 Guide Editor


Cannot write an entry

Post 3

Milla, h2g2 Operations

Hi maewills!

I would also love to know more about where the problem happens - there are so many steps that could go wrong, and we like to prevent as much as we can. If you like, you can also email screenshots and links to [email protected] and I will take a look, and log it, for tech to deal with it.

thanks
smiley - towel


Cannot write an entry

Post 4

maewills

Thanks smiley - smiley I received the error many times and it would happen whether I clicked "preview" or "save". Originally I had images in my post, so I thought that could be causing the problem. After removing the images though I still had the same result.

Interestingly, I just received the error again upon my first attempt to reply to this message.

Will try posting again, but is there anything to look out for when copying and pasting? My text is from a Word doc, might that be complicating things?


Cannot write an entry

Post 5

Pastey

Try pasting into Notepad first, and then paste over to here.

If you're using html, there's a fair bit that's restricted here, including img tags. If you'd like me to check it out for you, email me at [email protected] and I'll have a look smiley - smiley


Cannot write an entry

Post 6

maewills

Oh pants. Still not working for me. I will email yousmiley - smiley


Cannot write an entry

Post 7

Pastey

Email received smiley - smiley


Cannot write an entry

Post 8

Pastey

Found the problem (with our system not your entry) and replied to explain it.

Do ask for more help if needed smiley - smiley


Key: Complain about this post

Write an Entry

"The Hitchhiker's Guide to the Galaxy is a wholly remarkable book. It has been compiled and recompiled many times and under many different editorships. It contains contributions from countless numbers of travellers and researchers."

Write an entry
Read more