h2g2 The Hitchhiker's Guide to the Galaxy: Earth Edition

I'm sure others have this problem but....

I have lost my old u number U91473 - when I went through the new registration yesterday the form seemed to get my details OK - but now I suspect it retrieved details from another BBCi discussion forum cookie where I used the same name/password etc and a valid email addresss (I now realise it was not my h2g2 address but it was late at night) this process created a new h2g2 chawke and now I cannot get my old u number back.

HELLPPPP (please)



CHawke

Have you tried logging out and trying again? It might be that you typed your username in slightly different - it's case sensitive, so be very careful.

Yep done that - deleted my cookies and everything.

I *think* my h2g2 username was "CHawke" - when I re-registered it pulled a username of "chawke" out of another BBCi cookie - which I used for non-DNA stuff ages ago - it had a very old email address - now whatever I use to login "CHawke" or "chawke" the result is directed to this account - no way I can get to my old account - tried IE and Mozilla to make sure there were no hidden cookies and stuff.

If this account was cancelled (I note you can cancel accounts now - wonder if nighover will caome back now s/he can cancel the account ) will I have another go at linking accounts? Or could someone change the database h2g2 name to something else - email me the change?

Many thanks whatever you can do, it must be a frantic time - this "upgrade" realy does seem to have been the most problematic so far.

CHawke U91473

Where's the bit about cancelling accounts please? I can't find it.

you have to email [email protected]

But don't want to do that yet without italic involvement.

CH U91473

Oh dear (Amy, are you Nighthoover??). I've spoken to the SSO team and they don't think that this should have happened. Can you post to the SSO page (A1325387) with a link to this thread so that they can get someone to look at it? You can repeat the problem there if you'd rather, but it's going to be easiest for them to only have one page to monitor, rather than checking out all the different DNA sites.

I made a mistake, SSO *isn't* case sensitive after all.

Can't add anything to that page, says I'm not logged on and the login page isn't working at all.

I suppose if no-one can login in to any BBC site the objective of single login has been achieved

CHawke U91473

I may or may not be nighthoover . It's important to retain an air of mystery.

Presumably cancelling an account just means rendering it inoperable. The has always been possible so is this really something new? The messages, journals and entries could be hidden but the Edited Entries and postings must remain so it isn't possible to remove all traces of a researcher, surely?

Is the fact that the SSO is not case sensitive but the old system was the cause of chawke's difficulty? Our existing IDs were reserved for the migration process but although CHawke and chawke were different names under the old system, they'd be the same under the new system and so only one (unfortunately the wrong one) of them was reserved.

sorted when I logged in at work - old h2g2 cookie kicked in and went through registration as my former self - had to change userID name.

Still not sure it all works, as I tried to login with a second, rarely used ID yesterday at home and it kept saying that account didn't exist, was only when I tried again at work (using a different browser, hence different cookies) that it allowed that one to be transfered - so how do people that didn't have cookies activated or had many different acounts transfer them - or is that the idea?

(posting the above to the SSO page as well)

Chawke

PS thanks for all the advice yesterday, was in a bit of a panic - 4 years of identity almost lost

CH

I'm glad it all got sorted . I still have a few accounts to migrate and some of those don't have permanent cookies. I'll let you know if I spot a pattern.