A Conversation for h2g2 Feedback

Can't log in to facebook page

Post 1

Recumbentman

My combination of login name and password, faithfully recorded in a book, meets a stone wall on fb. smiley - wah


Can't log in to facebook page

Post 2

Icy North

I hope you haven't been hacked.

Can you request a new one?


Can't log in to facebook page

Post 3

Recumbentman

I requested and set a new password which gets me in OK. However it is the "Sign Up" button that caused my problem. If I do that (which I now can with my new password, I find myself redirected to h2g2 itself, not (as I expected) signed-up in the facebook page. It would appear that I can post there anyway, without any signing in.

Just a bit confusing. Perhaps the "Sign Up" button should say "Sign up to h2g2" so that cautious customers like me won't think they need to do it in order to continue on the fb page.


Can't log in to facebook page

Post 4

SashaQ - happysad - Editor

I added the button when Facebook introduced the feature, and I've checked it just now.

Unfortunately, it doesn't give me the option to change the text on the button, but it does get some results - people who use Facebook Groups a lot might know what it means in general so they are happy to click it.

I presume you have Liked the page on Facebook, and allowed Notifications, and that is all you need to do over there to see what the Comms Team post smiley - biggrin

I hope that helps a bit smiley - ok


Can't log in to facebook page

Post 5

SashaQ - happysad - Editor

I see you Liked the page smiley - ok so I hope you enjoy the posts! smiley - towel


Can't log in to facebook page

Post 6

Recumbentman

New problem: I can't log in here from my computer. Writing this on my phone. My login name and new password (which got me in last time) are not accepted. The login name is my email address, not my username. Which also is rejected, I tried. Was sent around the capcha pictures many times over. Annoying.


Can't log in to facebook page

Post 7

Recumbentman

The reason I had to login anew on the pooter is that I had cleared my cookies. No complaint about that, only that I can't get back in.


Can't log in to facebook page

Post 8

SashaQ - happysad - Editor

Glad you're able to get on to h2g2 using your phone, but that is annoying that you can't log in now you've cleared the cookies...

If you e-mail moderators at h2g2 dot com they will be able to help.

Good luck smiley - goodluck


Can't log in to facebook page

Post 9

Recumbentman

Thank you SashaQ. I took your advice and emailed the mods. While waiting for a reply I tried several alternative strategies over the last four days.

Success! I have finally managed to get past the gatekeepers. The wheeze was to use the old password that I had replaced. Don't know why it worked, but I suppose you never do, really.


Can't log in to facebook page

Post 10

SashaQ - happysad - Editor

That is a wheeze indeed - glad you got back in again, though smiley - ok


Key: Complain about this post

Can't log in to facebook page

Write an Entry

"The Hitchhiker's Guide to the Galaxy is a wholly remarkable book. It has been compiled and recompiled many times and under many different editorships. It contains contributions from countless numbers of travellers and researchers."

Write an entry
Read more