h2g2 The Hitchhiker's Guide to the Galaxy: Earth Edition

Not enough about call queuing - assuming you have it in the states, and it hasn't gone the same way as so many things that companies in Britain have just noticed and though "cool - lets do that too" - ie, the Americans stopped it cos its crap, and we’ll catch up in 10 years. I’ll put a relevant entry in myself - shortly, some comments and feedback would be appreciated.

I would be inclined to de-elaborate the incompetent baffoon bit, by removing the digitial watch bit. They'll say that it is trying to imitate Adams. Pick a often cited context - tech support lines, phone banking etc, and instead of "incompetent baffoon" how about "is in fact a guy with 5 years experience in , and has a degree in [ OR ]

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Now, being new at this, I’d appreciate some feedback on feeding back. Am I being patronising, am I in fact unqualified to do this sort of thing?

Works for me, but then I haven't even looked at this piece in twelve weeks. I just squeezed that out of me in a minor fit of displeasure over my present job, and hadn't planned on submitting it to the Powers That Be or anything.