Are you making fun of me? I want to talk to your manager! The customer is always right!

I am the manager.

Well, you shouldn't be. I want the name and number of you supervisor!

Not a problem. Erica! This lady wants your name and number.

That's not funny. Somebody must be held accountable. I demand satisfaction!

I'm sorry. That's your husband's problem. Anyway, as I was saying before you interrupted me, we can refund you the purchase price of the bottle of windshield washer fluid or provide you with a replacement bottle, but without the advice of a lawyer, I do not believe that we have the obligation to replace the washer fluid sprayer pump or fluid reservoir in your vehicle.