Our Man in Milliways - Hook's, Torquay
Created | Updated Jun 16, 2010
Hook's, Torwood Street, Torquay
There are a number of places well-known for food around Torbay, all
with quite distinct characters. For fresh fish right off the market,
Brixham's harbour side is justly famous. Away from the sea, a good
number of small village pubs have excellent reputations for home-made
food. And let's not forget Paignton, with post-pub kebab shops and
takeaways good enough to make the hangover justified. Fair enough. Paignton isn't exactly full of culinary delights.
In many ways, however, Torquay is the one of the three resorts that
makes a trip to Torbay worthwhile. It has a reasonably attractive
harbour side surrounded by pavement cafes and a growing continental
atmosphere, and the long, level promenade beloved of the elderly who
make up the bulk of the town's visitors.
And it has the perhaps best dining area of all. The harbour side
and Torwood Street, which runs just off it, has a wide selection of
eateries, from classy Italian places and fresh seafood restaurants to
good curry houses and pizzerias. Competition is fierce, but without
exception all seem to thrive. For quality and choice, there is little
to beat the area in the whole of Devon.
To celebrate my fiancée's birthday, we headed for one of the
best-known Torwood Street restaurants, Hooks.
Atmosphere
If the name itself wasn't enough of a tip-off, the life-size model
pirate standing outside gives the game away somewhat. Hooks is a
pirate-themed restaurant, with staff dressing in hooped T-shirts and
pictures of Cap'n Jack Sparrow adorning the walls. Each guest
receives their own skull-and-crossbones pirate hat alongside their
place setting and, somewhat predictably, guests sitting down do so to
a chorus of 'ooh-arr's. This is not uncommon in Devon, of course,
even at Chinese restaurants, but the whole spirit was one of good
humour and fun.
The place was packed with it being a Saturday night, and it certainly
wasn't an atmosphere conducive to a quiet, romantic meal. However,
this was the way it should be - long ago, we went there together for a
meal for two on a weekday evening, and felt more like castaways on a
life raft than crew on a jolly pirate ship. It's not for everyone, but
a place like Hooks only really works when it's busy.5/5
Service
It's only fair to mitigate my review of the service by mentioning
that the restaurant was full to bursting. It was a heaving Saturday
night, and the place was packed with groups celebrating various
birthdays and anniversaries. It was so busy that if the tables had
been any closer together they would have been on top of one another,
and most of our party, once seated, were unable to move at all.
When we arrived, we were shown into a downstairs bar - an excellent
idea which really took the pressure off the staff upstairs. The bar
was poorly stocked, and every time we ordered a glass of wine the
barman had to run upstairs to get a glass; drinks were forgotten, and
the general impression was of a rather badly-prepared bar. The
impression of poor management continued upstairs; it took us a long
while to get seated due to a lack of space, and whoever had organised
the lay-out had missed two golden rules of restaurant management. The
first is that you should always remember that a full chair takes up
more space than an empty one, and the second is that your staff have
to be able to manoeuvre around the tables in order to serve.
Ignorance of the latter meant that it was impossible for the waiting
staff to take drinks orders, and food was passed down the line of
guests rather than being placed in front of us. Service from the
kitchen was fast, and the situation did ease towards the end of the
meal when a neighbouring table departed. The staff did an admirable
job under the circumstances, but inexperienced management let the
service down. 1/5
Food
With so much competition around, and a heavy reliance on out-of-season
trade, restaurants have to produce the goods to survive. It was
little surprise to find the food was very good. There is little
extravagance on the menu, and meat-eaters will be much happier with
the choice than vegetarians. If you like steak, you'll be happy; you
can have any type of steak cooked any way you want it with any sauce
you like. Ribs are served with a delicious sauce, although the claim
that it is 'soon to be famous' is perhaps a little over-egged. My
lamb shank fell off the bone as I picked it up. All in all, they do
meat very, very well. The kitchen is open-plan, so you can watch the
flames shooting into the air as your steak is cooked.
I always think the inclusion of mussels on the menu shows a certain
amount of confidence; they don't keep for long, and to offer them
means you have to be pretty sure you'll sell them. I was assured by a
seafood-loving friend that they were delicious, and definitely
fresh.
I did have one or two quibbles. I've had less fatty ribs, and
certainly more tender ones, and the vegetables had probably been held
in a hot plate for a long time before we received them. These were
minor issues, however, and didn't detract from the fleshfest.
9/10
Overall
If you like a lively atmosphere and honest slabs of meat, you'll be
delighted. If you're a vegetarian after an intimate evening, you
won't. A restaurant cannot hope to tick every box, and service aside
Hooks does fun very well. 8/10
5/4 – Cardiff City, 3/2 – Accrington Stanley, 1 – Exeter
City
This column is open to contributions from all members of
the h2g2 community. All submissions are accepted on the basis that
they are honest and unbiased, and all opinions expressed are those of
the reviewers, who may not be professional restaurant critics. Send
your reviews to the usual submissions address.