h2g2 The Hitchhiker's Guide to the Galaxy: Earth Edition

Why does everything always have to be so bloody difficult in this country?

So I ordered some football gear from a company in the Netherlands, and they sent me their bank details for payment. It was a British bank account and I needed to pay in advance to get the stuff. That's fine by me. I've had pals order stuff to them before, and had no problems.

Problem then arised when I decided to go to my local B(o)S branch to send the money. I work between 8AM-4PM and it usually takes me about 35 minutes to get home from work. Yesterday, I didn't get away from work until about 10 past 4, and therefor didn't get to the bank until just before 4:50PM. Since they close at 5, that still gave me a good ten minutes to get my payment stuff filled in and still be out of there before closing time.
Now, having acclimated myself somewhat to the British mentality, I found a sign saying "Please queue here", so I did and waited until the next person at the counter was available, and asked them about the transfer. The reply came back that "No, I can't do that. You have to speak to one of the other tellers."
Okay, fair enough so I wait again for a while for the next person to be available that could help me with transfer.
When the person from the counter I was at first asked the second person if she could help me sort the transfer out, there was again a negative response saying that I'd have to do it before 2:30PM for the transfer to go through on the day, so I should come back the following day during the day, to sort the transfer. When I told them I couldn't come back first thing in the morning because I started work at 8 o'clock and would be at work during the day. I then asked if I could please just fill in the forms anyway so it'd be sorted first thing in the morning, they first gave me a look like I was asking something they'd never heard before.
Time is still ticking and by now it's closer to 4:55 and the more they stall, the later it gets.
The woman who was supposed to be able to help me then looks at her watch, sorts her papers out a bit, then turns back and with a straight face tells me that "No, I'm going home now."

Eh, say what?

You can't help me because you're closing in 5 minutes and you want to leave dead on at 5 o'clock? Well, excuse me, but in the real world, that doesn't work. If you're open until 5 o'clock, you bloody help people until 5 o'clock!
So anyways, they weren't going to help me any more, so I left. No payment done and no transfer sorted. And I was severely ticked off.

That bank wouldn't know customer service if it bit them on the bum.