This is a Journal entry by Mistdancer-X-sporadically coherent
Abysmal Customer Service
Mistdancer-X-sporadically coherent Started conversation Nov 28, 2001
I have Telewest Cable TV. I don't want it. I've been trying to get rid of it since June. Would they disconnect me? Would they hell!
Phone call after phone call. Letter after letter. Then they start sending me bills. And oddly enough, these bills threaten to disconnect me if I don't pay them.
Needless to say, I didn't. So I ring them up, and ask them, yet again, to come and take the set top box away. They tell me "sorry, we cannot disconnect you because you owe us money". 
This morning, I get a letter. Informing me that my account is suspended, and that if they don't receive 6 month's money in 10 days, they will cut me off, and charge me £150 for the set top box!!
This is the most appalling example of customer service I have ever come across. I am truly disgusted.
And yes, I am writing to their Head Office!
Abysmal Customer Service
HappyDude Posted Nov 30, 2001
but fairly typical of wot we expect from the modern company 
Abysmal Customer Service
DoctorGonzo Posted Nov 30, 2001
Email me with details.
(I'm not going to say I can help)
Abysmal Customer Service
Mistdancer-X-sporadically coherent Posted Nov 30, 2001
What sort of details do you want? Stuff like account refs and the like?
Seriously though, any help of any kind would be very gratefully received.. I'm just sick and tired of being ignored. And I am NOT paying them a penny more. 
Abysmal Customer Service
DoctorGonzo Posted Dec 1, 2001
If you're happy doing that. Hopefully you live in either Scotland or Newcastle, but if not, I can highlight your complaints to someone 
Abysmal Customer Service
Mistdancer-X-sporadically coherent Posted Dec 1, 2001
I'm back! Sorry for the delay, I've been at work 
I'm in Liverpool. I can email you our account ref if that's helpful?
Abysmal Customer Service
Mistdancer-X-sporadically coherent Posted Dec 20, 2001
At last!!! Numerous calls later, I finally got the jiffy bag thingy through today to send the damn box back! And they *apparently* have cleared the debt off the account! Result!!!!
Abysmal Customer Service
DoctorGonzo Posted Dec 20, 2001
There's a new 'complaints system' in place, that means the complaint goes to an executive if it hasn't been resolved in 20 days. So maybe that's why it happened now rather that before.
Personally, I can't wait to go back to uni, and leave them behind...
Abysmal Customer Service
Mistdancer-X-sporadically coherent Posted Dec 20, 2001
That would explain it!
Thanks for the offer of help...if they hadn't done anything by new year, I would have mailed you!
Key: Complain about this post
Abysmal Customer Service
- 1: Mistdancer-X-sporadically coherent (Nov 28, 2001)
- 2: HappyDude (Nov 30, 2001)
- 3: DoctorGonzo (Nov 30, 2001)
- 4: Mistdancer-X-sporadically coherent (Nov 30, 2001)
- 5: DoctorGonzo (Dec 1, 2001)
- 6: DoctorGonzo (Dec 1, 2001)
- 7: HappyDude (Dec 1, 2001)
- 8: Mistdancer-X-sporadically coherent (Dec 1, 2001)
- 9: Mistdancer-X-sporadically coherent (Dec 20, 2001)
- 10: DoctorGonzo (Dec 20, 2001)
- 11: Mistdancer-X-sporadically coherent (Dec 20, 2001)
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