who is to blame for bad care in the NHS???
Created | Updated Jun 6, 2003
As i have recently spent time inthe care of the NHS, I think Ishould tell you about it so youcan then make your own conclusions.
I was due to go in on he 15 of january, i had to phone my specialist as he was suposed to get back to me and never did. Suprise Suprise he had lost my notes. this was december. Eventually he found them and booked me in for surgery.
When i came to the hospital i as very nervous, but the nurses soon put me at ease. They were very helpfull and comforting. The surgions were not too bad. but after explaining my surgery 5 times still didnt have a clue what they were doing!
my aftercare was brilliant with the nurses again looking after my every need. But the day i left the hospital it all fell apart. i had come in with trainers but was to go home with just one. The porters had not checked that i didnt have anything under my bed before weeling me into surgery.
After the nurses spent 20 minutes helping me look for the trainer and then giving me the phone number and address for site management, who would then look into it and re-emburse me if nessesary. The pen pushers at the hospital site management team, ruined the whole thing, they got back to me nd said my trainer was in the hospital, and could come and collect it. when i explained i had just had back surgery and was unable to get to the hospital. they then told me they would send it by recorded delivery but I would have to pay. I told them that this was unfair and they got nasty, telling me that i should have been more careful. at the end of this experience, i want to explain the reason for me writing this. it is to explain what the real problem with the NHS is not the nurses the problem is with the paper workers, who work in figures and facts. the nurses work harder most us imagine, and we take that for granted, they support they give us all what could be life saving help but this is not displayed in the the way their treated x
I was due to go in on he 15 of january, i had to phone my specialist as he was suposed to get back to me and never did. Suprise Suprise he had lost my notes. this was december. Eventually he found them and booked me in for surgery.
When i came to the hospital i as very nervous, but the nurses soon put me at ease. They were very helpfull and comforting. The surgions were not too bad. but after explaining my surgery 5 times still didnt have a clue what they were doing!
my aftercare was brilliant with the nurses again looking after my every need. But the day i left the hospital it all fell apart. i had come in with trainers but was to go home with just one. The porters had not checked that i didnt have anything under my bed before weeling me into surgery.
After the nurses spent 20 minutes helping me look for the trainer and then giving me the phone number and address for site management, who would then look into it and re-emburse me if nessesary. The pen pushers at the hospital site management team, ruined the whole thing, they got back to me nd said my trainer was in the hospital, and could come and collect it. when i explained i had just had back surgery and was unable to get to the hospital. they then told me they would send it by recorded delivery but I would have to pay. I told them that this was unfair and they got nasty, telling me that i should have been more careful. at the end of this experience, i want to explain the reason for me writing this. it is to explain what the real problem with the NHS is not the nurses the problem is with the paper workers, who work in figures and facts. the nurses work harder most us imagine, and we take that for granted, they support they give us all what could be life saving help but this is not displayed in the the way their treated x
