Locked out
For some reason I am locked out of my original Identity.
The system just does not recognise my username and password.
Just thought that I would create a new identity to see if any one can tell me how to reclaim my true identity.
http://www.bbc.co.uk/dna/h2g2/brunel/U197657" >http://www.bbc.co.uk/dna/h2g2/brunel/U197657
Without an ID card you are lost:-
http://www.bbc.co.uk/dna/h2g2/brunel/F19585?thread=194089" >http://www.bbc.co.uk/dna/h2g2/brunel/F19585?thread=194089
Will gladly give a DNA sample to get my Identity back and get rid of this message:-
-----------------
Access to your bbc.co.uk membership is temporarily locked
Your password has been entered incorrectly three times.
As a security precaution, and for us to ensure it is definitely you who is trying to access your account, please answer your secret question...
AncientBrit's secret question:
Mothers maiden name?
-----------------
I do know my mother's maiden name but the system doesn't
===============================================================
ALL's WELL THAT ENDS WELL
=========================
Thanks.
Problem solved. Got in at first attempt with original sign in details.
Ancient Brit up an running again. Will retain my second ID 'Letabin' for any future problems.
Thanks again Ancient Brit,
--------------------------------------------------------------------------------
From: h2g2 Support [mailto:[email protected]]
Sent: 01 December 2008 10:18
To: Ancient Brit; h2g2 Support
Subject: RE: Lock Out
Hello #####,
Thank you for your emails. Due to the Data Protection Act we can't actually view passwords or answers to secret questions (the secret question is the second layer of security to protect your account). Therefore, we are unable to give you any details. However, we have just removed the block from your account to give you more chances to get into your account.
If you still can't access your account then we would be happy to transfer your Entries to your new account and post a link to your old page to direct other Researchers to the new one. (A final thing - we advise users to make their login name different to their nickname, to reduce the risk of 'lockouts').
Please do let us know how you get on and good luck!
Kind regards,
h2g2 Feedback
--------------------------------------------------------------------------------
From: #########
Sent: 29 November 2008 09:48
To: h2g2 Support
Subject: Lock Out
I am temporarily locked out of h2g2. My User name and password are not accepted along with my answer to my secret question.
http://www.bbc.co.uk/dna/h2g2/brunel/U197657" >http://www.bbc.co.uk/dna/h2g2/brunel/U197657
####### > alias AncientBrit
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| Conversation Title | Latest Post | Latest Reply |
|---|---|---|
| Journal in Pliny | No Posting | Apr 27, 2013 |
| A frient in need | Dec 1, 2008 | Feb 9, 2010 |
| Awkward Age | Feb 25, 2009 | Mar 3, 2009 |
| Been there and got the 'T' shirt | Dec 1, 2008 | No Replies |
| Here's help - maybe | Dec 1, 2008 | Dec 1, 2008 |
Letabin
Researcher U13720551
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