This is a Journal entry by h5ringer

I've been away

Post 1


As you may have noticed, my presence on h2g2 has been very much reduced recently, but now I'm back. Dear Diary:

Dec 27 pm Internet connection drops, as it does occasionlly, so I reset my broadband router, but still no joy. Leave it a while, but still nothing. This has happened before - the last time for over 12 hours - so I leave it. Techie stuff: Router says PPP server down.

Dec 28 am Still no internet connection. I try a different router, telephone lead, microfilter etc. (i.e. changed all the hardware) but no joy. The telephone line is working ok, just not the internet. So I dig out the telephone number of the the ISP's help line (charged at 7p/min). After a series of press 1 for ***, 2 for %%%... 8 for something else, I get connected to a gentleman in India who insists on leading me through the process of resetting the router to factory defaults and configuring the whole thing from scratch - still at 7p/min. Still not working, so he logs the call and asks me to call back in 24 hours.

Dec 29 am No Internet so I call India again (press 1 for *** etc. 7p/min). India - "We cannot find a problem, so I'll escalate this to Tech. Support." Me - "How soon?" India - "It takes 5 working days." Me - "WHAT**%[email protected]"

Dec 30 - I go away for New Year (drink, eat, drink, be merry etc.)

Jan 3 p.m. Back from New Year - no Internet. smiley - wah Phone India (press 1 for *** etc. 7p/min). Me - "I still have no Internet." India - "It's not yet 5 working days. Call again tomorrow."

Jan 4 Phone India (press 1 for *** etc. 7p/min). India: "We will have our engineer do a line test. How do you want the result reported to you - voice message or text?" Me - "Telephone please. How long will it take?" India - (wait for it) "48 hours." Me - (stunned silence, followed by, "*^[email protected]#****. You must be joking!!!!!!!!!!" India - "I'm sorry, but we have many thousands of customers with the same problem as yours"

At this point I was smiley - steam and escalated my way though the chain of command (7p/min) talking to Line Manager after Line Manager, demanding, in Churchill's words, Action This Day, and pointing out, in words of 1 syllable, that in 48 hours there wouldn't be an account to fix.

Jan 6 pm I phoned the ISP's accounts dept. Me - "I want to cancel my account". ISP - "I see you've been with us a long time and are having problems. I can offer you 6 months free of charge if you stick with us" Me - "6 months of no service is no offer at all is it? Can you guarantee to fix it by 6pm today?" ISP - "No, I cannot make you a definite promise" Me - "OK, cancel the account and give me my MAC code"

[The MAC - Migration Authorisation Code - is the bit you must have to change ISP.]

Jan 7 pm MAC code arrives by email. I immediately sign up with a new ISP. Connection will be active in 5 working days, bringing me to Jan 14.

Jan 14 am New hardware arrives from new ISP. Connect it up, all looks ok after a couple of minor hiccups in reconfiguring the family's many PCs (all of them). Line works but a bit slow in the afternoon. By evening it is DREADFUL. I checked the data on the router and found my download speed to be only 160 kbps (it should be 7500 kbps).

Jan 15 evening. My son suggests we should reset the new router. Seems a reasonable thing to try, so I press the reset button. After the restart, the router goes into Update mode (according to the manual this can take up to 30 mins). After that's done I have a full-speed Internet line again. Horray smiley - cheerssmiley - cheerssmiley - bubbly

Jan 16 evening. Line speed down to 1100 kbps smiley - sadface but working. Apparently this is not abnormal during the first few days of a new connection, as the system finds the fastest speed it can work at reliably - I live in hope.

So if you get a "PPP server down" message that lasts more than an hour from an ISP that should have been called 'Lemon', don't delay. Phone immediately and demand your MAC code, cancel your subscription and smiley - run to another ISP. smiley - erm

I've been away

Post 2

TRiG (Ireland) A dog, so bade in office

What a saga!

At least you're back now. I think you'd be interested in Giford's two fascinating articles in PR on the Ritual Decalogue (and while you're there, have a glance at mine on Writing Signs, would you please?).

TRiG.(That's a smiley we really should have, isn't it?)

I've been away

Post 3

Galaxy Babe - eclectic editor

1) I noticed smiley - wah
2) It's good to have you backsmiley - cuddle
3) Sons are worth their weight in goldsmiley - smooch
4) How did you keep sane while all this was going on?smiley - steam
5) Remind me never to cross yousmiley - yikes
6) I'll unleash the hounds on Lemon for yousmiley - grr
7) smiley - goodluck with the new connectionsmiley - ok

smiley - hug

I've been away

Post 4


Just read this while trying to find out by what name I knew you before -- or have you always been h5ringer? (Definitely rings a bell, I must admit.)

One bit of the saga I don't follow: "MAC arrived by email". But you had no service, so no email . . . unless you logged on down at the library, or at work I suppose.

I've been away

Post 5


My hootoo name has always been h5ringer, although occasionally in PR I have been addressed as h2ringer smiley - laugh

Yes I was able to get the MAC code by accessing my email from w**k - in fairness the ISP did *ask* whether I wanted it by email or snailmail

I've been away

Post 6

Galaxy Babe - eclectic editor

<>smiley - laugh

Snailmail?smiley - yikes Does anybody choose that option any more?

I've been away

Post 7


If you only have one means of access and that's dead, your choices are somewhat limited GB

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