A Conversation for The h2g2 Team

HELP

Post 1

dollydaydreams

am up the wall! don't know where to turn it started 3 day's ago i joined my name was helena9 for 2 day's i could'ent get through to my msgs so i thought i would use my cable box in the bedroom to see if that work better but i had to register so used a another name dollydaydreams now on both box's now use the above name and i can't get helena9 back i cant remember password's or login name i've tried but nothing work's plz help i miss my friend's i had


HELP

Post 2

The Researcher formally known as Dr St Justin

For the time being, you can get to your old page by following this link: U222546

If you send an email to [email protected] with your old name (helena9) and user number (222546) they should be able to get your old account back for you smiley - smiley


HELP

Post 3

dollydaydreams

THANK YOU XXXXXXXX WILL TRY IT STRAIGHT AWAY THANK YOU XXX


HELP

Post 4

SEF

There are a couple of things you should note. Firstly, h2g2 support may not reply over the weekend, so don't expect an answer to your email straight away. Secondly, if you clicked to save your login information when you registered this time round you may not be able to get back into your other account at all from your cable boxes. The boxes seem to save the BBC "cookie" permanently and refuse to change it for a new user in the way a computer would. I think the problem was first noticed when 2 people from 1 household tried to start h2g2 accounts.


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