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| | | Subject: "Press 3 to threaten our representatives with a ham shotgun"
Posted Jan 28, 2006 by Footbacon
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1
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A couple of weeks ago, my mobile contract was due to end. I rang the Carphone Warehouse to get an upgrade. Spoke to someone who seemed to know what they were talking about and ordered my new mobile.
I wanted to change my tariff and the person said that that was fine, but I wouldn't be able to keep my mobile number. I'd had a bit to drink before ringing the shop and didn't really question it.
The mobile I wanted wasn't in stock and I received it on Monday with the new sim card.
I put the sim card in and got the message: "Inactive sim". Couple of days later, the message was still there. I rang Carphone Warehouse to sort the problem out and the person said that it could take a couple of days for the account to be activated.
So I wait a bit longer and when the sim still isn't active on Thursday, I ring again. This time the person says that it's because Vodafone haven't got all my details, postcode and the like. They email the details to Vodafone and say that my sim should be working on Friday morning.
Friday morning comes and goes. Sim still says that it doesn't like me. I point a shotgun at it and ask it to take a bite of peach.
An hour ago, I rang the Carphone Warehouse once again. Go through a bunch of: "Press 2 for blah-dy blah" messages. (Not too professional) They say that they can't do anything about it and put me through to Vodafone. The first person I spoke to there was completely confused as to what had happened to my account. Got put on hold for five minutes while he double clicked his mouse and drew a sheep on a post it note.
*Click* He gets back to me and apologised, then asked if it was an upgrade or a new account. I tell him that I wanted an upgrade but as I was given a new number, suppose it's a new account. He puts me on hold again.
Greensleeves.
*Beep*
I look at my phone. Battery has died. I run around for a bit trying to find the charger, ring my brother and he walks me through the mess of his room until I find it. Plug the phone in and ring back the Carphone Warehouse, asking to be put through to the department in Vodafone that I spoke to before, the one dealing with activating sim cards.
They put me through, I ask for Richard, the bloke I was speaking to five minutes ago. She says there is no Richard in that department. I go through the whole story again and she says that I've been put on a new contract, but hers isn't the department that deals with that.
She puts me through to the correct department. I listen to greensleeves for another ten minutes. Eventually I hear a click. "Hello?" There's nobody there. I listen to people chatting and laughing then put the phone down.
Right. I ring Vodafone directly this time. I go through the story once again to another confused person. She asks for my customer reference and mobile number. I give them to her and she says that she can't access any of my details, only Carphone Warehouse can.
The last two people that I spoke to at Vodafone could access my details! She tells me that I'll have to ring Carphone Warehouse and get them to sort it out. I did that in the first place and they put me through to Vodafone! 
She's confused as to why I've been given a new mobile number if I was already on Vodafone in the first place. Tells me that I should take the phone back to the shop and ask to cancel the contract, then ask for the phone again and to keep the same number.
I was a bit miffed at the actual mobile that I got too. So now I'm off to look at what else I could get.
I scribble rubbish when I'm on the phone. I've just looked at what I've doodled on the Vodafone terms & conditions leaflet. There's a few variations of Vodafones "Press 3 for..." options, a Carphone Warehouse grave, me in a steamroller from hell and a note to attack someone with sharpened sim cards.
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| | | Subject: "Press 3 to threaten our representatives with a ham shotgun"
Posted Jan 28, 2006 by Footbacon
This is a reply to this Posting
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6
 | | Have you finished yet? 
I'm not talking to you Mrs B, pidgeon killer. 
I thought that it was odd when he told me I wouldn't be able to keep my old number because I wanted a different tariff. But as I said, I'd had a bit to drink.
The last person that I spoke to at Vodafone said that the Carphone Warehouse were wrong when they told me that.
I've not been that pissed off in a long time. The way that they kept trying to palm me off onto other people all the time. You'd think that after I'd explained the situation to one person, if they were going to transfer me somewhere else then they should explain to the other person what the problem was, instead of me having to go through the whole shebang again and have to answer all the same questions. 
I've only had one problem with Carphone before and that was years ago, so thought I'd be alright.
I'm going to take the thing back on Monday.
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| | | Subject: "Press 3 to threaten our representatives with a ham shotgun"
Posted Jan 28, 2006 by A Super Furry Animal
This is a reply to this Posting
| | Posting
9
| | Do. Take it back. Tell them that you're not happy with their service, as well...that'll really piss thyem off!
Then go find the same phone at another network's shop (I'd tend to go into their own shop, rather than a third party...Crapphone Warehouse do *not* act in your interest, they only pick the network that will pay them the most commission), complain endlessly about the crap service you get from Voda and Crapphone, they'll bend over backwards* to help you!
RF
* Not literally. Individual sales reps may vary. Other networks are available. You may experience differences in normality levels. Contents may have settled during transit.
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